Nestlé Consumer Engagement Services Professional

Há 3 dias

Lisboa, Lisboa, Portugal Nestlé Sa Tempo inteiro

Company Overview
Nestlé Sa is a global leader in the food industry, committed to delivering high-quality products and services to our consumers. We value diversity and inclusion, and we strive to create a positive work environment that supports the growth and development of our employees.

Job Description
We are seeking a skilled and enthusiastic Veterinary Assistant to join our Consumer Engagement Services team in Linda-a-Velha, Portugal. The successful candidate will provide exceptional customer service and support to our consumers, helping them with questions and doubts regarding our products and services.

Main Responsibilities
- Provide information on the nutrition of Nestlé pet food products and offer suggestions on positive changes in nutrition, dietary restrictions, pet behavior, and health issues
- Respond to customer inquiries via phone and written channels in a timely and accurate manner
- Follow up with customers to ensure their issues are resolved
- Treat sensitive consumer contacts following specific guidelines
- Inform customers about new products and campaigns
- Gather consumers' feedback and complete a FAQ database

Requirements
- Advanced written and spoken knowledge in French
- Bachelor's degree in Veterinary Medicine, Biology, Food Science, or similar field
- 1+ year experience as a Veterinary Technician or Veterinary Assistant or in customer relations
- Knowledge of pets' nutrition and behavior
- Excellent communication and problem-solving skills
- Ability to multi-task and work autonomously remotely

Our Culture
- Diverse and inclusive work environment
- Opportunities for career progression and personal growth
- Competitive salary and benefits package
- Flexible working arrangements

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