Brand Ambassador

Há 5 dias


Lisboa, Lisboa, Portugal GrabJobs Tempo inteiro

About the Role

As a Brand Ambassador at GrabJobs, you will play a vital role in fostering and expanding client relationships, ensuring they derive maximum value from their customized apparel programs. You will collaborate closely with marketing, design, and production teams to deliver exceptional service, drive retention, and help clients achieve their branding objectives through premium solutions.

Key Responsibilities
  • BUILD AND MAINTAIN STRONG, LONG-TERM RELATIONSHIPS WITH KEY STAKEHOLDERS ACROSS YOUR PORTFOLIO.
  • SERVE AS THE PRIMARY POINT OF CONTACT FOR CLIENT NEEDS, ENSURING A SEAMLESS CUSTOMER EXPERIENCE.
  • CONDUCT QUARTERLY BUSINESS REVIEWS TO ALIGN ON STRATEGY, SHOWCASE NEW CAPABILITIES, AND REINFORCE GRABJOBS' VALUE.
  • PROACTIVELY IDENTIFY AND ADDRESS POTENTIAL ISSUES BEFORE THEY IMPACT CLIENT SATISFACTION.
  • TRACK AND ANALYZE ACCOUNT HEALTH METRICS, ENSURING HIGH RETENTION AND ENGAGEMENT.
Account Growth & Expansion
  • DRIVE REVENUE GROWTH WITHIN EXISTING ACCOUNTS THROUGH REORDERS AND NEW PRODUCT ADOPTION.
  • IDENTIFY AND PURSUE CROSS-SELL AND UPSELL OPPORTUNITIES TO DEEPEN CLIENT PARTNERSHIPS.
  • DEVELOP CUSTOMIZED GROWTH STRATEGIES FOR KEY ACCOUNTS.
  • CONVERT SEASONAL BUYERS INTO LONG-TERM PARTNERS, INCREASING CLIENT LIFETIME VALUE.
  • COLLaborate WITH THE SALES TEAM TO EXPAND KEY ACCOUNTS.
Cross-functional Collaboration
  • PARTNER WITH THE PRODUCTION TEAM TO ENSURE SMOOTH ORDER EXECUTION AND FULFILLMENT.
  • WORK CLOSELY WITH THE DESIGN TEAM TO HELP CLIENTS LEVERAGE GRABJOBS' CUSTOMIZATION CAPABILITIES.
  • PROVIDE PRODUCT FEEDBACK BASED ON CLIENT NEEDS AND REQUESTS, HELPING DRIVE INNOVATION.
  • Collaborate WITH MARKETING TO DEVELOP CASE STUDIES AND TESTIMONIALS.
  • SUPPORT NEW PRODUCT LAUNCHES WITHIN YOUR ACCOUNT BASE, ENSURING SUCCESSFUL ADOPTION.
Required Skills & Qualifications
  • 2+ YEARS OF B2B ACCOUNT MANAGEMENT OR CUSTOMER SUCCESS EXPERIENCE.
  • PROVEN ABILITY TO GROW AND EXPAND CLIENT RELATIONSHIPS THROUGH STRATEGIC ENGAGEMENT.
  • STRONG PROJECT MANAGEMENT AND ORGANIZATIONAL SKILLS, WITH THE ABILITY TO MANAGE MULTIPLE ACCOUNTS.
  • EXCELLENCE IN WRITTEN AND VERBAL COMMUNICATION, INCLUDING C-LEVEL RELATIONSHIP MANAGEMENT.
  • CURRENT KNOWLEDGE OF DATA ANALYSIS AND REPORTING TO DRIVE CLIENT SUCCESS STRATEGIES.

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