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About the Role
We are seeking a highly skilled First Level Support Engineer to join our team. As a First Level Support Engineer, you will be responsible for providing technical assistance to customers via phone, email or chat using remote access tools.
Your key responsibilities will include:
- Analysing technical problems and identifying root causes
- Providing technical assistance to customers to resolve their issues
- Following defined work instructions and escalation processes for all possible types of incidents
- Tracking all incidents in our internal incident management system
- Maintaining communication with other Bosch sites, departments and colleagues engaged in support processes
Key Qualifications
To be successful in this role, you will need to have:
- A technical education in IT systems or experience and advanced knowledge in hardware and software support topics
- Excellent communication skills in German and English
- A team player who is 100% service and solutions-focused
- Methodical troubleshooting skills required