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First Level Support Engineer

1 semana atrás


Lisboa, Lisboa, Portugal Bosch Group Tempo inteiro

About the Role

We are seeking a highly skilled First Level Support Engineer to join our team. As a First Level Support Engineer, you will be responsible for providing technical assistance to customers via phone, email or chat using remote access tools.

Your key responsibilities will include:

  • Analysing technical problems and identifying root causes
  • Providing technical assistance to customers to resolve their issues
  • Following defined work instructions and escalation processes for all possible types of incidents
  • Tracking all incidents in our internal incident management system
  • Maintaining communication with other Bosch sites, departments and colleagues engaged in support processes

Key Qualifications

To be successful in this role, you will need to have:

  • A technical education in IT systems or experience and advanced knowledge in hardware and software support topics
  • Excellent communication skills in German and English
  • A team player who is 100% service and solutions-focused
  • Methodical troubleshooting skills required