Portuguese Language Support Expert

Há 5 dias


Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro
About the Job

Cross Border Talents is seeking a highly motivated Customer Support Specialist to join our dynamic team in Lisbon. As a key member of our support team, you will be responsible for delivering exceptional customer experiences through effective communication and problem-solving skills.

Key Responsibilities
  1. Provide customer support via various channels including phone, email, and chat in Portuguese.
  2. Resolve customer inquiries complaints and issues in a timely and professional manner.
  3. Maintain a high level of customer satisfaction by delivering accurate and efficient solutions.
  4. Document and track customer interactions in the company's CRM system.
  5. Collaborate with other teams to escalate and resolve complex issues.
  6. Meet and exceed performance targets including response time and customer satisfaction metrics.
Requirements
  • 1 year of experience in a call center or customer support role.
  • Fluent in Portuguese both written and spoken.
  • Good command of English additional languages are a plus.
  • Strong problem-solving skills and a customer-focused mindset.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Proficiency in using CRM systems and Microsoft Office tools.
  • Availability to work onsite in Lisbon.


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