Customer Experience Leader
Há 7 dias
Company Overview
At Inter Ikea Systems B.V., we're dedicated to creating a better everyday life for the many people. Our Customer Relations team plays a vital role in achieving this goal by building and retaining long-lasting relationships with new and existing customers in a multichannel retail environment.
Job Description
We're seeking an experienced leader to join our team as a Customer Experience Leader. As a key member of our leadership team, you will be responsible for creating an inspiring and motivating work environment that fosters a strong customer-focused culture based on pride in the work and high performance.
Required Skills and Qualifications
- Minimum 3 years of experience in a customer-facing role within contact centre
- Minimum 1 year of experience in leading and/or influencing co-workers
- Strong knowledge of how to motivate, evaluate, coach, and empower both generalists and specialists individually as well as create togetherness within teams
- Broad knowledge of the Contact Center business and the omnichannel customer meeting (within Sales or Resolutions)
- Good spoken and written communication level both in English and Portuguese (B2 or higher)
- Passion for home furnishing and people's life at home
- Good knowledge of IKEA's corporate identity, core values, and vision of creating a better everyday life for the many people
Benefits
As a Customer Experience Leader at Inter Ikea Systems B.V., you will have the opportunity to:
- Create an exceptional customer experience by building and leading high-performance teams within an assigned area
- Energize your career with opportunities for growth and development
- Be part of a diverse and dynamic team that is passionate about making a positive impact
Others
We're looking for someone who is genuinely passionate about people and has a proven track record of delivering results-driven leadership. If you're excited about the prospect of joining our team and contributing to our mission, please submit your application.
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