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German Sales Program Specialist
1 semana atrás
About the Role
We are seeking a highly skilled Sales Program Specialist to join our Strategic Sales team in Lisbon. As a key member of our team, you will be responsible for delivering innovative scalable sales programs across a diverse set of customers.
Your Key Responsibilities
- You will support our clients by providing expert guidance on social media products and community standards.
- Develop strong relationships with advertisers, providing exceptional customer support through various channels.
- Collect advertiser requirements, provide guidance on best practices, and apply technology and product knowledge to address advertiser's business needs.
- Act as a point of contact to provide consultative support on agencies and advertisers accounts.
- Drive advertiser communications and technical issue resolution, aiming to achieve a high level of customer satisfaction.
- Educate advertisers on product usage, troubleshoot, and resolve complex cases.
- Complete the required tasks within the agreed turnaround times and standards of quality.
Requirements
- You should have experience or a relevant industry certification in digital marketing, eCommerce, B2B/B2C sales, digital ad sales, or related field.
- Be comfortable over the phone and navigating CRM systems.
- Have a strong understanding of social media and preferably experience working with social media monitoring.
- Able to provide exceptional customer support and possess good language requirements.
About Us
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability, or any other characteristic protected by applicable laws.
