Support Process Optimization Expert

Há 4 dias


Lisboa, Lisboa, Portugal Bloq Tempo inteiro

Bloq.it is a leading innovator in the smart locker industry, solving online delivery challenges through our cutting-edge solutions. We enable seamless participation, reduce delivery costs, and make deliveries more sustainable.

Our rapid growth has made us the fastest-growing Smart Locker company globally and one of the fastest-growing scale-ups in Europe. This achievement is a testament to our commitment to innovation and excellence.

We're seeking a talented Data Analyst to join our Intelligence Team. As a Data Analyst, you will be responsible for transforming raw support data into actionable insights. Your key responsibilities will include designing and maintaining dashboards, responding to ad-hoc data requests, and collaborating with colleagues to improve our support processes.

Responsibilities:
  • Reporting Tools Development: Create real-time and periodic reporting tools to track key performance indicators.
  • Analysis and Findings: Investigate unusual trends or client-specific concerns and present clear findings.
  • Cross-Functional Collaboration: Work closely with the Tooling Specialist to ensure accurate data flow from various systems.
  • Presentation and Recommendations: Present actionable recommendations to stakeholders.
  • Periodic Business Review Reports: Prepare reports highlighting key insights and recommendations.

Required Skills and Qualifications:

  • BI Platform Experience: Knowledge of Power BI, Tableau, Looker, or similar platforms.
  • Data Manipulation Skills: Proficiency in SQL, Python, or other data manipulation tools.
  • Communication Skills: Ability to explain technical findings to non-technical audiences.
  • Cross-Functional Collaboration: Comfortable working with support managers, tool specialists, and engineering teams.
  • Language Skills: Fluency in English and Portuguese (written and spoken).


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