Dedicated Quality Assurance Professional Wanted for Lisbon Role
2 semanas atrás
Company Overview
">We are a leading professional services company operating in the technological and digital field, with a diverse community of over 300,000 people working together. Our team is caring and supportive, with a strong emphasis on continuous improvement to help our employees grow and develop their careers.
">Salary
">The salary for this role will be between €30,000 and €40,000 per annum, depending on experience, as well as offering additional benefits such as private healthcare, life insurance, language courses, and cafeteria benefits.
">Job Description
">We are seeking a dedicated Quality Assurance professional to join our team in Lisbon. As a Quality Analyst, you will be responsible for ensuring the overall quality of our customer support team by identifying areas for improvement and implementing changes to enhance our processes.
">Your key responsibilities will include:
">- ">
- Working closely with other departments to analyze top issues and implement solutions">
- Mentoring agents on quality and delivering training on new or changing policies">
- Developing process documentation and managing investigations of escalations of inaccurate decisions">
- Adapting quickly to changes in workflows and updates in policies and guidelines">
- ">
Required Skills and Qualifications
">To succeed in this role, you will need:
">- ">
- A native level of German and a B2/C1 level of English">
- At least two years of relevant work experience in a Shared Service Center or comparable environment">
- Preferably a minimum of one year of experience within quality control/analysis or an audit">
- Able to adapt quickly to changes in workflows and updates in policies and guidelines">
- ">
Benefits
">In addition to the competitive salary, we offer a range of benefits to support your career development and wellbeing, including:
">- ">
- Private healthcare and life insurance">
- Language courses and cafeteria benefits">
- Relocation package: €2000 paid with the first month's salary for out-of-country moves, and €1000 for relocations within Portugal">
- ">
Others
">This is an excellent opportunity to join a rapidly expanding global organization with a reputation for excellence and a commitment to diversity and inclusion.
">Our team is dynamic, supportive, and passionate about delivering high-quality services. If you are a motivated and detail-oriented individual who is eager to make a positive impact, we encourage you to apply for this exciting opportunity.
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