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Guest Experience Coordinator

3 semanas atrás

Faro, Portugal Jobtome-All Tempo inteiro
Key Responsibilities
  1. Ensure smooth daily operations of the front desk
  2. Train and mentor front office staff to deliver top-notch service
  3. Handle guest concerns and provide solutions promptly
  4. Coordinate with other departments to ensure seamless guest services
  5. Manage scheduling and shift assignments to ensure adequate coverage
Requirements
  • Minimum 3 years experience in a front office role within the hotel industry
  • Strong leadership skills with the ability to manage and motivate a team effectively
  • Excellent communication skills, both verbal and written, with a friendly and professional demeanor
  • Proficiency in hotel management software and basic understanding of Microsoft Office suite
  • Ability to handle guest concerns and provide solutions in a timely and efficient manner