Quality Assurance Expert, Learning Content

Há 4 dias

Lisboa, Lisboa, Portugal Phiture Tempo inteiro

About Us

We are a leading company in the digital payments space, serving customers in 200+ countries and territories worldwide. Our goal is to make transactions secure, simple, smart, and accessible for everyone.

Title and Summary

The Senior Specialist, Product Management Learning Lab is responsible for defining go-to-market product strategy and value proposition, managing cross-program strategic efforts, and overseeing financial and resource management.

Role:

The ideal candidate will review and manage the quality and timeliness of learning content provided by external vendors. This role involves assessing the educational effectiveness of content, ensuring alignment with our curriculum goals and platform standards, and managing schedules and deliverables to ensure timely updates and releases.

Key Responsibilities:

  • Review and evaluate the quality and relevance of learning content provided by vendors.
  • Ensure content meets our curriculum goals and industry standards.
  • Provide feedback to vendors to improve content quality and educational effectiveness.
  • Verify the accuracy and completeness of instructional materials.

Schedule and Deliverable Management:

  • Assist with maintaining schedules for content review and release.
  • Track and manage deliverables to ensure timely completion.
  • Coordinate with internal subject matter experts and external vendors to address delays and ensure adherence to deadlines.
  • Communicate project status and updates to stakeholders.

Quality Assurance:

  • Develop and implement quality assurance processes for content review.
  • Conduct regular audits of learning content to ensure consistency and adherence to quality standards.
  • Assist with creating checklists and review templates to standardize the content evaluation process.

Stakeholder Collaboration:

  • Collaborate with the Content Director and other team members to align content with learning objectives.
  • Work with subject matter experts to ensure content accuracy and relevance.
  • Facilitate communication between internal teams and external vendors to address content-related issues and improvements.

Documentation and Reporting:

  • Maintain detailed records of content reviews, feedback, and revisions.
  • Prepare and present reports on content quality and project progress.
  • Document best practices for content development and review.

Continuous Improvement:

  • Stay up-to-date on industry trends and best practices in learning content development and adult education.
  • Recommend and implement improvements to the content review process.
  • Participate in professional development opportunities to enhance skills and knowledge.

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