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IT Service Experience Specialist for Data Intelligence
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Role Description
We are seeking an experienced UX Research Professional to join our team at Alter Solutions Group. In this role, you will be responsible for conducting research and analysis to inform the development of data-driven solutions.
As a key member of our Data & AI team, you will work closely with cross-functional teams to understand end-to-end value chains (IT service – End-User), collecting feedback and input from and towards end-users. You will apply the client IT UX framework in Data & AI services and tools across project and service lifecycles.
You will define deployment strategies for IT project & service roll out (creating awareness, informing, engaging and enabling client end-users). Additionally, you will focus on IT Customer and User Satisfaction by measuring and establishing regular reporting of all user-related activities and following up with service owners from the client IT.
You will conduct activities in User Experience management, including Design Thinking / Focus group sessions with end users and compiling feedback to incorporate it in IT UX offer, but also in IT Service Design. Finally, you will benchmark (find latest trends in IT) and create a network across client companies.
Key Requirements
- Minimum 2 years of experience in UX Research and Design;
- Strategic and out-of-the-box thinking;
- Good understanding of Data and AI, with experience in UX research and design in these areas;
- Ability to work effectively across a global multicultural and multilingual team;
- Ability to communicate effectively to all end-user levels as well as top management;
- Native-speaker level command of English with excellent presentation and writing skills;
- Hybrid model (2 days at the office in Lisbon).
