Enterprise Customer Success Manager

Há 4 dias

Lisboa, Lisboa, Portugal TN Portugal Tempo inteiro
Company Overview

Micorosft's mission is to empower every person and organization on the planet to achieve more. At Microsoft, we believe in the importance of innovation, collaboration, and customer success. We strive to build a future where customers achieve their business outcomes faster with technology that does more.

Job Description

We are looking for an Enterprise Customer Success Manager to join our team in Portugal. As an Enterprise Customer Success Manager, you will be responsible for building and maintaining strong relationships with our enterprise customers, understanding their business needs, and providing tailored solutions to drive growth and success. You will work closely with our sales teams, product groups, and other stakeholders to deliver exceptional customer experiences and exceed revenue targets.

Required Skills and Qualifications

To succeed in this role, you will need:
  • Bachelor's Degree in Engineering, Information Technology, Business, or related field AND experience in solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.
  • Relevant work experience within customer industry.

Benefits

As a Microsoft employee, you will enjoy a range of benefits, including competitive salaries, comprehensive health insurance, generous time off, and opportunities to develop your skills and advance your career. We also offer discounts on products and services, savings and investments, maternity and paternity leave, and giving programs.

Responsibilities

Your key responsibilities will include:
  1. Nurturing, establishing, and developing relationships with key customer stakeholders to enable quality solution planning, delivery execution, and governance.
  2. Managing customer relationships with a focus on understanding business priorities and how they align and realize the business value for customers and Microsoft.
  3. Developing communication techniques for holding business value conversations at customer executive levels.
  4. Owning customer relationships to uncover customer priorities and opportunities to plan deliveries that increase deployment and adoption velocity of their Microsoft investments.
  5. Partnering with account team peers to drive conversations with customers that define and prioritize the strategic alignment between your customer's and Microsoft's goals and objectives.
  6. Working with customers to design programs that improve operational health.

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