Technical Support Representative
2 semanas atrás
**About the Job**
We are seeking a skilled Technical Support Representative to join our team in Lisbon, Portugal. In this role, you will provide top-tier support for a leading GPS navigation tool and streaming platform, helping users navigate issues and optimize their experience.
Key Responsibilities:
- Provide assistance via phone, email, and live chat to resolve customer inquiries efficiently.
- Troubleshoot technical problems such as account access, video playback, membership concerns, and navigation errors.
- Identify, document, and escalate bugs or policy-related issues.
Requirements:
- Minimum 12 months of customer support experience within a contact center.
- Strong knowledge of BPO KPIs (C-SAT, NPS, SLAs).
- Fluency in English and additional language skills are a plus.
- Excellent problem-solving and troubleshooting skills.
- Ability to work in a fast-paced, team-oriented environment.
Benefits:
- A competitive salary package including a base salary and performance bonus.
- Relocation bonus of €2,000 paid with the first payroll.
- Bureaucratic assistance to obtain your tax ID and social security number.
- Help in finding accommodation suited to your needs.
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