Technical Support Representative

2 semanas atrás


Lisboa, Lisboa, Portugal GrabJobs Tempo inteiro

**About the Job**

We are seeking a skilled Technical Support Representative to join our team in Lisbon, Portugal. In this role, you will provide top-tier support for a leading GPS navigation tool and streaming platform, helping users navigate issues and optimize their experience.

Key Responsibilities:

  • Provide assistance via phone, email, and live chat to resolve customer inquiries efficiently.
  • Troubleshoot technical problems such as account access, video playback, membership concerns, and navigation errors.
  • Identify, document, and escalate bugs or policy-related issues.

Requirements:

  • Minimum 12 months of customer support experience within a contact center.
  • Strong knowledge of BPO KPIs (C-SAT, NPS, SLAs).
  • Fluency in English and additional language skills are a plus.
  • Excellent problem-solving and troubleshooting skills.
  • Ability to work in a fast-paced, team-oriented environment.

Benefits:

  • A competitive salary package including a base salary and performance bonus.
  • Relocation bonus of €2,000 paid with the first payroll.
  • Bureaucratic assistance to obtain your tax ID and social security number.
  • Help in finding accommodation suited to your needs.


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