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Customer Service Representative
1 semana atrás
Cbtalents is seeking a highly motivated German Speaker Customer Care Agent to join our team. As a customer-facing representative, you will play a critical role in delivering exceptional support to our clients.
About the Job
You will be responsible for answering customer inquiries, troubleshooting technical issues, and providing solutions in a timely and professional manner. Your strong communication skills, both written and verbal, will enable you to effectively communicate with customers and resolve their concerns.
Responsibilities
* Answer customer inquiries via phone, email, and live chat
* Troubleshoot technical issues and provide solutions
* Document customer interactions and case resolutions
* Collaborate with internal teams to resolve customer complaints
Requirements
* 12 months of experience in a customer-facing role, preferably in a contact center environment
* Knowledge of BPO KPIs, including C-SAT, NPS, and SLAs
* Excellent communication and interpersonal skills
* Strong problem-solving abilities and attention to detail
Benefits
* Competitive salary and benefits package
* Opportunities for professional growth and development
* Collaborative and dynamic work environment
What We Offer
* Comprehensive health insurance and life insurance
* Family plan (spouse and children)
* Relocation support for candidates moving from outside Continental Portugal
* Bureaucratic support for obtaining necessary documents
How to Apply
Interested candidates should submit their CVs to us.