Cloud Solutions Manager
Há 1 mês
**Overview of SAP**
SAP, a leading enterprise software company, empowers over 400,000 customers worldwide to work more efficiently and gain valuable insights from their business data.
As a cloud-based organization with 200 million users and 100,000 employees globally, SAP prioritizes collaboration, innovation, and employee development. Our mission is to help businesses succeed by providing cutting-edge solutions that meet their unique needs.
**Our Team at SAP**
We value diversity, inclusion, and flexibility in the workplace, recognizing that every individual brings unique strengths and perspectives. Our culture is built on mutual respect, open communication, and a shared commitment to excellence.
**Job Title: Cloud Solutions Manager - Enterprise Delivery Expert**
Salary: Estimated $120,000 per year
**Key Responsibilities:**
- Manage client engagements for SAP's Enterprise Cloud Services, ensuring seamless delivery and exceptional customer satisfaction.
- Act as the primary point of contact for clients, providing expert guidance and support throughout the engagement lifecycle.
- Develop and implement proactive service plans, conducting regular review meetings to address operational and strategic topics.
- Maintain alignment across multiple ECS stakeholders, internal and external teams, and ensure successful onboarding activities, upgrades, and other service delivery initiatives.
**Requirements and Qualifications:**
- Familiarity with English language (fluency required)
- Proven track record in managing client engagements, preferably in Service Delivery Management, Consulting, or Pre-Sales settings
- Strong customer focus, including relationship management, expectation management, and de-escalation techniques
- Good understanding of SAP Basis, system migration, functional SAP application knowledge, technical infrastructure, and virtualized system landscapes
- Able to work effectively as a virtual member of a dynamic team, requiring excellent remote work skills
**Benefits and Opportunities:**
- Possibility of career growth and professional development within a global organization
- Diverse and inclusive work environment, promoting collaboration and creativity
- Competitive salary and benefits package
- Opportunities for learning and skill enhancement through SAP's extensive training programs
**Note:** This job description is subject to change based on the needs of the organization.
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