Atlassian Support Specialist
Há 5 dias
Job Requirements:
We are looking for an experienced IT infrastructure expert to join our team. As an Atlassian support specialist, you will be responsible for providing IT support, configuration, maintenance, and administration for Atlassian products (Confluence and JIRA).
You will manage a support queue for Atlassian products, addressing technical requests, and providing optimal solutions. Your problem-solving skills and app knowledge will enable you to resolve challenges and suggest alternatives.
Investigate and replicate customer issues to identify and address root causes. Translate support tickets into feature requests, bug reports, and improvement suggestions.
Evaluate and manage usage of Atlassian product add-ons/plugins to meet team and business needs. Identify opportunities for automation and tool support, taking initiative to implement solutions.
Contribute to product documentation by creating knowledge-based articles. Communicate and collaborate with internal/external teams and stakeholders.
Key Responsibilities:
- Provide IT support, configuration, maintenance, and administration for Atlassian products (Confluence and JIRA)
- Manage a support queue for Atlassian products, addressing technical requests, and providing optimal solutions
- Use problem-solving skills and app knowledge to resolve challenges and suggest alternatives
- Investigate and replicate customer issues to identify and address root causes
- Translate support tickets into feature requests, bug reports, and improvement suggestions
- Evaluate and manage usage of Atlassian product add-ons/plugins to meet team and business needs
- Identify opportunities for automation and tool support, taking initiative to implement solutions
- Contribute to product documentation by creating knowledge-based articles
- Communicate and collaborate with internal/external teams and stakeholders
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