Business Process Improvement Specialist

Há 4 dias


Oeiras, Lisboa, Portugal Scandinavian Tobacco Group Tobacco Service B.V. Tempo inteiro
About the Role

We are seeking a highly skilled Business Process Analyst to join our team in Lisbon. As a key member of our SDO group, you will be responsible for ensuring the accurate and timely creation and maintenance of customer and vendor master data.

Main Responsibilities:

  1. Execute timely and accurate creation and maintenance of customer and vendor master data following established operating procedures.
  2. Review documents received from vendors/customers to perform accuracy and hygiene checks.
  3. Contribute to periodic master data cleanup initiatives to ensure the accuracy and completeness of data.
  4. Prepare data quality reports on a periodic basis and provide insights to the wider MDM team in adherence to data quality standards.
  5. Ensure adherence to the overall controls framework and highlight deviations if any to the team.
  6. Manage error-resolution & exception management to high standards, within reasonable timeframes, and with end-user satisfaction in mind.
  7. Collaborate with the MDM team to achieve master data performance and quality standards as defined in SLAs.
  8. Provide regular updates on work accomplishments, operational risks, issues, progress in work processes, and needs to the team.
  9. Develop strong relationships with other working groups through a customer-centric and partnership approach.
About You

To succeed in this role, you will need:

  1. Bachelors degree in IT or Accounting preferred.
  2. 2-4 years of work experience with a focus on customer & vendor master data.
  3. Strong understanding of business processes pertaining to customer/vendor domain.
  4. Working experience of MDM tools & systems preferably SAP MDG.
  5. Excellent communication, problem-solving, and analytical skills.
  6. Collaborative mindset to work effectively within the team and with cross-functional stakeholders.


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