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Business Analyst
2 semanas atrás
Company Overview
At Capgemini, we're a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. Our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries.
Your Role
As an Order Desk Analyst, you'll be responsible for providing customer support in repair/replacement process management of non-functional parts. You'll act as the end customer's point of contact to support and manage the RMA process, providing information and assistance regarding standard services and service catalog offerings.
Key Responsibilities
- Manage the RMA lifecycle according to the defined process
- Ensure deadlines for repair/replacement of parts are met
- Provide excellent customer support and communication skills
Requirements
- B2 level in Italian and English languages
- Sense of responsibility, proactivity, and dynamism
- Good communication skills
- Availability for hybrid work
- Availability for on-call
What You'll Love About Working Here
- Multicultural and inclusive team environment
- Supportive atmosphere promoting work-life balance
- Exciting national and international projects
- Career growth programs and diverse professionals
