Business Insights Analyst

2 semanas atrás


Lisboa, Lisboa, Portugal Zendesk, Inc. Tempo inteiro

About the Role:

We are seeking a Senior Analyst, Enterprise Analytics within our Enterprise Data and Analytics team at Zendesk, Inc. This is a key position that requires a strong analytical mindset, business acumen, and excellent communication skills.

Key Responsibilities:

• Collaborate with business partners in Product, Finance, Marketing, and GTM to identify and prioritize research and analysis efforts

• Define problem statements and explore the data to understand who our customers are, how they get value out of Zendesk products, and where we can develop our products to improve retention and create even greater value over time

• Build business insights, reports, and dashboards that will lead to better business decisions, product development prioritization, and higher team productivity in a way that promotes a data-driven mindset for the Product organization

• Partner with in-function data and analytics teams and cross-functional analytics teams to drive standardization and consistency of product insights reporting across the entire company

• Build the visualizations that display the data-driven insights in a beautifully simple way

• Participate in cross-functional teams as a domain data expert

• Mentor and enable team members and other users of the data

Requirements:

• 4+ years of experience working with SQL or other querying language

• Proficiency with analytics and visualization tools like Tableau, Looker, or similar

• Exceptional communication and presentation skills

• Ability to deliver work autonomously while developing domain expertise and enabling peers

• Strong analytical mindset, business acumen, and problem-solving skills

About Zendesk:

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We are an equal opportunity employer and proud of our ongoing efforts to foster global diversity, equity, and inclusion in the workplace.

At Zendesk, we believe in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate, and learn, while also giving our people the flexibility to work remotely for part of the week.



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