Business Intelligence Analyst – Performance Support

Há 4 dias


Lisboa, Lisboa, Portugal Phiture Tempo inteiro

About Phiture

We're a global insurance company with a presence in 54 countries, serving 105 million customers. Our mission is to act for human progress by protecting what matters.

We're committed to fostering a culture of respect, inclusion, and diversity, where everyone feels valued and empowered to grow. We believe in shaping the future of our industry through technology, innovation, and collaboration.

Our Group Operations team is at the forefront of this transformation, driving change and implementing cutting-edge solutions globally. We're looking for talented individuals who share our vision and passion for excellence.

The Role

We're seeking a Business Analyst and Service Support Analyst to join our Group HRIS program. This pivotal role will involve providing Level 1, Level 2, and Level 3 support for our entities, working closely with cross-functional teams and stakeholders.

Your responsibilities will include:

  • Ticket Management for HR Solutions BAU based on the catalog of services.
  • Development and maintenance of requests.
  • Weekly meetings with internal and external stakeholders to update them on progress.

You'll work closely with our Product Owner to drive the implementation phase and post-Go-live support of our transformative HRIS project.

Requirements

We're looking for someone with:

  • Proven track record as a Business Analyst, Service Support Analyst, or in similar roles.
  • Previous involvement in HRIS system implementations, particularly in an international context.
  • Familiarity with Learning Management systems.
  • Experience with data migration, system integration, and various testing methodologies.
  • Proficiency in HR technology and a history of successful contributions to HRIS projects.

What We Offer

We're committed to equal opportunities in all aspects of employment and to promoting Diversity & Inclusion by creating a work environment where all employees are treated with dignity and respect.



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