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Sales Excellence Representative

1 semana atrás

Lisboa, Lisboa, Portugal TN Portugal Tempo inteiro
About the Role

We are seeking a highly motivated and results-driven Sales Excellence Representative to join our team in Lisbon. As a key member of our sales team, you will be responsible for driving online business conversion rates and providing an exceptional customer experience.

Responsibilities
  • Resolve prospect and customer inquiries to drive online business growth
  • Become an expert on Zendesk products and articulate their value to customers
  • Understand customer needs and make them champions of Zendesk solutions
  • Conduct discovery calls, provide demos, and help customers see the value in purchasing Zendesk
  • Meet or exceed SLAs and KPIs established for the role, including ticket volumes, response and resolution times, and productivity
Requirements
  • Excellent written communication skills in French and English
  • Ability to work with clients/prospects across Zendesk's global market
  • 1+ years of sales experience; software/SaaS experience preferred
  • Passion for Zendesk technology and ability to learn tools and processes quickly
  • Outstanding organizational skills, with the ability to multitask a high volume of opportunities