Data Analytics Team Lead

Há 4 dias


Lisboa, Lisboa, Portugal Nestlé Sa Tempo inteiro
Nestlé Sa Data Analytics Role Overview

The role of a Workforce and Data Analytics Specialist at Nestlé Business Services is pivotal in driving performance targets, optimizing resource usage, and ensuring sustainable cost-efficient operations.

Key Responsibilities:
  • Support the CRC Operational Master Plan through short- and long-term forecast information to ensure seamless customer experience.
  • Predict trends and market patterns impact on CRC workload with stakeholders to make informed decisions.
  • Evaluate and adapt scheduling practices to minimize variance between forecasted demand needs and staff availability.
What Will Make You Successful:
  • A university degree or equivalent in commercial or business studies.
  • More than two years' experience as a Workforce Manager.
  • Domain expertise in telephony systems (Genesys or similar).
  • Analytics skills & clear communication skills.
Estimated Salary: $70,000-$90,000 per yearBenefits:
  • Development of expertise in Nestle's Shared Services Business.
  • Culturally diverse team environment.
  • Competitive salary and annual bonus based on performance.
  • Flexible working environment.

Nestle prioritizes well-being and professional growth of its team members. Joining Nestle will provide you with opportunities for career progression, international exposure, and continuous learning.


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