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Digital Operations Strategist

1 semana atrás

Lisboa, Lisboa, Portugal Pager Tempo inteiro

At PagerDuty, we empower teams to drive digital transformation through our Operations Cloud.

The Principal Customer Success Manager is a key stakeholder-level relationship builder, fostering strong ties with customers to accelerate their digital journey. This role involves working with diverse customers across various market segments, sizes, solution complexities, and life cycles.

Responsibilities:

  • Develop trusted advisor relationships with customer IT, Engineering, and Support organizations at the executive level.
  • Apply in-depth knowledge of PagerDuty products to address customer business priorities.
  • Guide customers on process, people, and change management best practices to drive adoption of real-time operations.
  • Identify potential risks to customer business goals and collaborate with the sales team to develop mitigation plans.
  • Create and execute comprehensive adoption paths for PagerDuty products, showcasing current states, target future states, and timelines.
  • Promote business value and innovation by understanding customer opportunities to reduce costs and drive growth.
  • Recommend additional expert services when necessary to drive success.
  • Proactively communicate technical product changes, degradations, outages, end-of-life notifications, and other updates.
  • Represent customer voices to inform sales processes or product roadmaps.
  • Lead cross-functional post-sales teams at PagerDuty to deliver seamless experiences for customers.
  • Prepare and facilitate business review meetings, training sessions, webinars, demos, and strategic interactions.
  • Predict and forecast risk, renewal, and expansion within customer portfolios.