Financial Services Specialist

1 semana atrás


Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

At Nestlé Business Services, we are seeking a highly skilled Cash Collection Junior Specialist to join our Order to Cash (O2C) department in Braga/Lisbon, Portugal. As a key member of our team, you will be responsible for managing due and overdue balances on customer accounts, ensuring timely payment, and maximizing On Time Payment for all customers.

About the Role:

  • Manage customer/account queries to ensure sales ledger balances are clean on customer accounts;
  • Successful management of due and overdue balances on customer accounts, maximizing On Time Payment for all customers;
  • Notify markets of uncollectable debt risks & mitigate where possible;
  • Collection activities based on Market Collection Strategy;
  • Respond to incoming collection concerns from the customer and internal stakeholders;
  • Foster strong Customer Service skills, ensuring good communication levels to identify and resolve problems on customer's accounts;
  • Analyse and check KPIs on quality of services provided and present during Daily Operational Reviews (DOR's);
  • Participate in KPIs trends (SLAs), root cause analysis of mistakes/errors and problem solving;
  • Execute identified business and internal controls of Collections processes;
  • Review and propose updates, through the company, to the Standard Routines due to legal or process changes.

Your Background:

  • Degree in Business, Finance, Economics or similar;
  • Proficiency in English and French;
  • Strong problem-solving and analytical skills;
  • Excellent Customer Service skills;
  • Able to propose and implement improvements in procedures.

What We Offer:

  • Competitive salary: €30,000 - €40,000 per annum;
  • Development of expertise in Nestlé's Shared Services Business;
  • Immersion in a culturally diverse team;
  • Local and International Exposure;
  • Flexible working environment;
  • Engagement and wellbeing activities;
  • Flex Benefits - At NBS you can choose what benefits are more suitable for you;
  • Make part of the Nestlé Club and get discounts in several partners;
  • Free coffee (and good coffee) at the office;
  • Company equipment according to professional needs;
  • E-learning courses and training program to get you where you aim to be;
  • Career progression and possibilities for International Career.

This is an excellent opportunity to join a dynamic team and contribute to the success of our Order to Cash department. If you are a motivated and results-driven individual with a passion for financial services, please apply now



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