Customer Support Specialist
Há 2 dias
FedEx is looking for a highly skilled European Collections Representative to join their dynamic team. As a key member of the European Ship-To-Collect Team, you will be responsible for supporting our largest customers in all matters related to cash application, invoice disputes, and collections.
Responsibilities:- Process and resolve customer complaints and inquiries
- Manage and analyze data to identify trends and areas for improvement
- Collaborate with internal teams to ensure smooth operations
You will play a crucial role in optimizing Customer Experience and Bad Debt while supporting FedEx Strategic accounts.
The successful candidate will have experience in finance collections and invoice disputes, as well as excellent communication and analytical skills.
What You Will Bring:- Experience in collections & disputes, contact with customers, root causes analysis
- Accuracy & Attention to Detail; Microsoft Office & PC Skills; Numerical Skills; Team Working Skills; Written & Verbal Communication Skills
- Languages requirement: English is mandatory and other desired languages are German, French, Italian, Spanish
Our Company:
- We are one of the world's largest express transportation companies
- We deliver outstanding service to our customers every day
- We value our people and invest in their growth and development
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