Payment Solutions Expert

Há 5 dias


Lisboa, Lisboa, Portugal Randstad Ii - Prestação De Serviços, Limitada Tempo inteiro

**Overview**

Randstad's mission is to become the most equitable and specialised talent company in the world. As a leading payment solutions provider, we have the largest business technology platform serving various businesses.

We are looking for an experienced Customer Support Agent who will be responsible for providing exceptional B2B customer support. Your role involves assisting business clients with inquiries, troubleshooting issues, and delivering tailored solutions to optimize their use of our services.

Salary and Benefits

We offer a competitive salary of 900€/month, complexity bonus of 50€/month, meal allowance of 7.23€ per day, and transport allowance of 50€/month. Our employees also enjoy health insurance and a dynamic work environment.

Job Description

Your responsibilities will include:

  • Engaging with clients to ensure timely and effective resolution of concerns
  • Maintaining a high standard of professionalism and support excellence
  • Delivering excellent personalized service through various communication channels, including phone, email, and chat
  • Identifying account holders and verifying account information
  • Complying with regulatory guidelines and procedures provided by Customer

Required Skills and Qualifications

To succeed in this role, you must have:

  • Fluency in both French and English (C1 level)
  • High School diploma
  • At least 1 year of experience in Customer Service with strong orientation to the customer
  • Teamwork and interpersonal skills
  • Ability to work independently and efficiently
  • Excellent writing, email, phone, and organization skills

Benefits

We offer a range of benefits to support your career growth and well-being:

  • Rotational shifts, including night shifts
  • Days Off - 2 rotative days
  • Location: Lisbon (Oriente)


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