Hotel Reservation Coordinator

1 semana atrás


Lisboa, Lisboa, Portugal VERTENTE HUMANA, LDA Tempo inteiro

**Job Summary:**

We are seeking a skilled and professional Hotel Reservation Coordinator to join our team at Vertente Humana, LDA. As a Hotel Reservation Coordinator, you will be responsible for handling reservations and inquiries from guests, travel agents, and referral networks in a timely and efficient manner.

**Key Responsibilities:**

  • Respond to communications from guests, travel agents, and referral networks regarding reservations
  • Maintain accurate reservation records and process cancellations and modifications promptly
  • Resolve conflicts and make decisions/negotiate with clients
  • Understand the implications of new information for current and future problem-solving and decision-making
  • Use Company Systems to enter data or process information

**Working Schedule and Location:**

This is a full-time position with rotating shifts from 7 a.m. to 7 p.m. Monday to Friday. The work location is Avenida da Liberdade in Lisbon, Portugal.

**Requirements:**

  • Fluent in English and Portuguese
  • Must meet the conditions to work in Portugal (valid residence permit; NIF; NISS, etc)
  • Experience in Hotel Management, Tourism, or similar (preferential factor)
  • Experience in customer service
  • Excellent communication skills
  • Proactive and responsible
  • Good computer skills

**What We Offer:**

  • Initial training
  • Work Contract
  • Attractive salary
  • Multicultural Environment


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