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Lisboa, Lisboa, Portugal Work International Tempo inteiro

Work International offers a diverse opportunity for a Communications Expert to join our team as an Airbnb Customer Support Advisor.

In this role, you will be part of a dynamic team responsible for providing exceptional support to hosts and guests across various languages.

Key responsibilities include:

  1. Providing exceptional support through inbound/outbound calls, messaging, and chat.
  2. Investigating and resolving claims related to property damage, disputes, and safety concerns.
  3. Applying Airbnb's policies to ensure fair and efficient resolutions.
  4. Escalating issues when necessary, prioritizing urgent and sensitive matters.