Operations Manager

Há 3 dias


Oeiras, Lisboa, Portugal Cisco Tempo inteiro
Cisco Job Description

Company Overview:

Cisco is a leading technology company that powers the internet and helps its customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals.

Job Description:

The Operations Manager plays a crucial role in bridging the gap between Cisco's client experience and operations organization. As a trusted advisor, you will provide operational expertise and execute performance management, enablement, readiness, and advocacy to save time and effort for our clients.

Your key responsibilities include articulating operations' strategy, representing client experience and requirements, identifying automation opportunities, translating them into actionable digital use cases, and leveraging AI to implement solutions that drive efficiency and innovation.

You will collaborate closely with cross-functional teams, including Commerce Operations Global Delivery Centers, to improve workflows, minimize points of friction, manage and facilitate client expectations, problem-solve for clients, and use data insights to drive experience and influence simplification and efficiency across specified services.

Additionally, you will drive AI and digitization initiatives by improving intent detection through testing and refining knowledge bases, oversee knowledge curation to ensure accurate and effective information dissemination, and enable and support partners in adopting AI technologies.

Required Skills and Qualifications:

  • Good communication, presentation, and relationship-building skills (English proficiency a must; Italian, German or other European languages advantageous)
  • Experience in planning (project management) and analysis (analyzing trends and using data for problem identification and articulation)
  • External stakeholder-facing experience in an operational capacity
  • Deep operational knowledge (processes, policies, capabilities, approaches)

Benefits:

Cisco offers a dynamic work environment where every individual brings their unique skills and perspectives together to pursue its purpose of powering an inclusive future for all.

The company celebrates its employees' diverse set of backgrounds and focuses on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage.

Cisco pioneered hybrid work trends, allowing all to not only give their best, but be their best. The company understands its outstanding opportunity to bring communities together and at the heart of that is its people.

Dedicated paid time off to volunteer allows employees to give back to causes they are passionate about. Nearly 86% of employees do so.


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