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We are seeking a highly skilled Customer Service Representative to join our team at Cross Border Talents. As a key member of our tourism project, you will be responsible for providing exceptional customer service to travelers from around the world.
Key Responsibilities:
- Respond to customer inquiries related to travel and tourism services.
- Assist with bookings, cancellations, and itinerary adjustments.
- Provide expert guidance and solutions for travel-related concerns.
- Ensure high customer satisfaction through efficient and empathetic support.
Requirements
To succeed in this role, you must have:
- A C2 level of fluency in French and B2+ level in English, both spoken and written.
- Possession of a valid residence card for Portugal or an EU member state passport.
- Previous experience in customer service is mandatory.
- Tourism background is a plus but not essential.
Benefits
We offer a competitive salary package with performance and complexity bonuses, including EUR 100/month (based on performance metrics) and EUR 55/month (complexity bonus). Additionally, you will receive a food allowance of EUR 7.23/day (net amount, paid in a separate card).
