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Network and System Administrator

1 semana atrás

Lisboa, Lisboa, Portugal Defined Tempo inteiro

**Defined.ai: Where Technology Meets Innovation**

We are a global company that leverages the power of a crowd to provide high-quality data to some of the world's biggest companies. Our team is instrumental in the progression and development of artificial intelligence, and we're proud to be involved in an industry that's changing the world.

**Job Title:** IT Specialist

**Job Summary:**

We are seeking an experienced IT Specialist to join our team. As an IT Specialist, you will be responsible for delivering end-to-end technical support across the company. This includes installing and configuring computer hardware, software, systems, and networks, as well as monitoring and maintaining computer systems and networks.

You will also set up accounts for new users, ensure policies and procedures compliance, manage IT assets, software, and hardware inventory, and maintain the operational health of the SharePoint online environment.

In addition, you will manage administration, support of Azure and MS Office 365 for staff, support an enterprise-level Microsoft Exchange online infrastructure, and train and educate end-users on O365 capabilities and collaboration tools.

You will provide end-user support for all PC-based hardware, applications, and services, maintain and provide support for all IT infrastructure, and provide tier 1 and tier 2 support and troubleshooting.

**Key Accountabilities:**

  • Install and configure computer hardware, software, systems, and networks
  • Monitor and maintain computer systems and networks
  • Set up accounts for new users
  • Ensure policies and procedures compliance
  • Manage IT assets, software, and hardware inventory
  • Maintain the operational health of the SharePoint online environment
  • Manage administration, support of Azure and MS Office 365 for staff
  • Support an enterprise-level Microsoft Exchange online infrastructure
  • Train and educate end-users on O365 capabilities and collaboration tools
  • Provide end-user support for all PC-based hardware, applications, and services
  • Maintain and provide support for all IT infrastructure
  • Provide tier 1 and tier 2 support and troubleshooting

**Requirements:**

  • Bachelor's degree or equivalent experience in Computer Science, Computing, Engineering, or related field
  • Experience with cloud services, Azure, AWS, Office 365, Exchange Online, Azure Active Directory, and SharePoint Online environment
  • General knowledge of networking – IP, DNS, SMTP
  • Knowledge and experience in enterprise systems, Windows operational system, infrastructures, and networks
  • Passion for IT Support activities and experience managing ticketing services