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Digital Experience Assurance Engineer
1 semana atrás
About Cisco ThousandEyes
Cisco ThousandEyes is a leading Digital Experience Assurance platform that empowers organizations to deliver seamless digital experiences across every network-even those beyond their ownership. Leveraging AI and an unparalleled set of cloud, internet, and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and resolve issues before they impact end-user experiences.
About the Role
We are seeking a skilled Senior Site Reliability Engineer (SRE) in Production Engineering with a strong background in SaaS and operations. You will design and manage large-scale, highly available distributed systems in the cloud, collaborating directly with application development teams to enhance the reliability, performance, and security of our platform.
Key Responsibilities
- Identify and provide solutions to common obstacles hindering operational excellence across engineering teams.
- Partner with application developers using cloud-native tools to address novel challenges around scale, performance, and reliability.
- Generalize and standardize solutions and processes to enable repeated success across our microservice-based multi-region platform.
- Play a key role in the ThousandEyes platform by leveraging scale testing, additional environments, and working with application teams to improve system reliability.
- Use cloud-native observability and reliability tools such as Prometheus, Istio, and ArgoCD.
What You'll Do
- Collaborate with software engineers to ensure architecture and services are optimized for availability, latency, and performance.
- Design and implement scalable operations tooling to support platform growth and scaling across multiple regions.
- Design, deploy, and maintain AWS cloud-native services that are elastic and resilient to failure.
- Participate in and improve our 24x7 incident response and on-call rotation.
- Use and expand our existing CNCF solutions like Kubernetes, Service Mesh, Prometheus, OpenTelemetry, and ArgoCD to increase platform reliability.
- Automate production operations to provide guardrails and continuous platform operation.
- Develop automation solutions for scalable service and platform operations, including deployment, scale testing, graceful failure, and chaos testing.
- Stay updated on industry best practices for scalability and reliability to improve the scalability of the ThousandEyes platform.
Required Qualifications
- Expert-level knowledge of Kubernetes and its ecosystem.
- Proficiency in software development with languages such as Python or Go.
- In-depth knowledge of cloud providers, preferably AWS.
