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Employee Experience Coordinator

1 semana atrás

Lisboa, Lisboa, Portugal Four Seasons Hotels and Resorts Tempo inteiro
About Four Seasons
We are a collective of individuals who crave to become better, to push ourselves to new heights, and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

As a global hospitality leader, Four Seasons Hotels and Resorts is dedicated to delivering exceptional guest experiences. We are seeking a highly skilled Employee Experience Coordinator to join our team in Lisbon.

The ideal candidate will possess excellent communication skills, be able to work independently, and demonstrate a strong commitment to customer service. If you are passionate about building strong relationships with colleagues and guests, we encourage you to apply.

About the Role:
We are looking for an energetic Employee Experience Coordinator to provide administrative support to the People and Culture Department. The successful candidate will respond to requests and concerns efficiently, courteously, and professionally, ensuring maximum satisfaction for employees, candidates, or vendors while complying with all Four Seasons policies.

Key Responsibilities:

  • Maintain complete files for all current and former employees.
  • Assist with the hiring process and process new hire paperwork.
  • Maintain, generate, and update all records in WD, Quidgest, and Ontrack.
  • Renew fixed-term and indefinite contracts.
  • Prepare employment certificates.
  • Maintain locker control.
  • Process inter-hotel and intra-hotel transfer requests, including copying files.
  • Process employee terminations.
  • Notify Payroll and TID via email about the terminations.
  • Responsible for the administrative process of voluntary resignation, termination-rehire (resignation, notify or confirm with manager, roadmap, explain severance date, deliver Departure Checklist form, apply termination in WD and Quidgest report to PC terminations group and general terminations).
  • Responsible for the administrative process of non-renewal (confirmation of non-renewal contracts, evaluation files, feedbacks, AD, print resignation form, termination in Quidgest and WD).
  • Charge for replacements (registration cards, driver's licenses, access keys, etc.).
  • Support the payroll department by entering new bank accounts into the Quidgest system.
  • Follow up on the indefinite contract process.
  • Control and filing of Insurances.
  • Maintain accurate employee records, including personal information.

What You Bring:
  • Bachelor's degree or equivalent experience.
  • At least 1 year of experience in a similar role at Four Seasons or another organization. Must be proficient in computer operations.
  • The candidate must hold the required authorization to work in an European country;
  • Must have the ability to read, speak, and write in Portuguese and English.