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Technical Program Manager
Há 7 dias
TN Portugal is seeking an experienced Technical Program Manager to lead our service delivery efforts. The ideal candidate will have a strong background in IT service delivery management, with expertise in the ITIL framework, DevOps, and SRE principles.
In this role, you will be responsible for overseeing the entire service delivery process, from client onboarding to issue resolution, and ensuring compliance with all relevant procedures, instructions, and support contracts.
You will work closely with cross-functional teams to identify areas for process improvement and implement best practices to enhance service delivery, while maintaining high levels of customer satisfaction.
Key responsibilities include leading the onboarding process, managing technical issue investigations, overseeing project support groups, and reporting on key performance indicators (KPIs) to stakeholders.
To succeed in this role, you will need excellent written and verbal communication skills, strong analytical and problem-solving skills, and the ability to work effectively in a fast-paced environment.
A bachelor's or master's degree in IT or a related field, combined with 3+ years of experience in IT service delivery management, is required.
