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Global Client Liaison

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Abroad Experience seeks a talented Global Client Liaison to serve as the client services expert and utilization of vendor technical expertise for various pharmaceutical and non-pharmaceutical products. This role requires a strong background in customer service and international relations, with fluency in English and French.

The ideal candidate will have 3+ years of experience in procurement or order fulfillment, with a proven track record of providing excellent written/verbal communication and interpersonal skills. You will be responsible for coordinating and monitoring order management with vendors, identifying issues with day-to-day ordering processes, and resolving challenges through effective troubleshooting and problem-solving skills.

A bachelor's degree in procurement, public health, or a related field is preferred, along with experience working in a developing country and using ERP or other supply chain management systems. If you are a team player who is also able to work independently and handle conflicting priorities while maintaining consistent, quality performance standards, we encourage you to apply.

  • Provide proactive customer service while acting as the primary point of contact for procurement and order fulfillment.
  • Work collaboratively with internal and external units, vendors, and partner organizations on procurement and order fulfillment issues.