Senior Global Server Operations
Há 1 mês
About the Role
As a Senior Global Server Operations at Kuehne+Nagel, you will play a crucial part in accelerating digital technologies for our global customers. Collaborate with experts to develop innovative solutions for the logistics industry, ensuring security, scalability, and efficiency. Drive continuous improvement processes that enhance service quality and security, including designing, maintaining, and supporting our global infrastructure operating systems.
Key Responsibilities
- Central responsibility for Server Operating Systems in KN's Multi-cloud environment (currently Red Hat Enterprise Linux, Amazon Linux and Microsoft Windows Server).
- Design, architecture and operations of the global infrastructure for operating systems, including: Red Hat Satellites, Red Hat Identity Manager (aka. Red Hat IPA), Microsoft Windows Server Update Services (WSUS).
- Design, maintain and provision Golden Images for Operating Systems using automatic build pipelines on a monthly base.
- Support/create custom images for other KN infrastructure and application teams.
- Provide consulting services for other KN IT teams.
- Provide 24x7 on-call support for all Operating Systems (major incidents).
- Perform root cause analysis of OS related incidents.
- Collaborate with other teams of the Infrastructure department, the new Cloud Service Hub and the Global Service Desk.
- Get in touch with vendors and incorporate ideas into the product lifecycle.
- Support KN's ISO/KRITIS certifications by documenting and presenting operational procedures.
Requirements and Qualifications
- Experience and knowledge in designing and operating server Operating Systems in an enterprise environment.
- Experience in managing OS/patch lifecycles with Red Hat satellites and WSUS.
- Deep skills in OS security and hardening procedures (implementation of CIS benchmarks).
- Familiar with Python and Powershell scripting, system configuration with Ansible, packaging of applications and OS image creation with Hashicorp Packer.
- Knowledge about integration of operational procedures into Gitlab, JIRA, etc.
- ITIL knowledge.
- Enthusiasm for collaborative work in international teams.
- Strong communication skills in English, both written and oral.
- Previous responsibilities in support organizations are highly valued.
- Ability to collaborate with multidisciplinary teams and adapt to a fast-paced, dynamic environment.
Why Work with Us
Your work has a direct impact on the future of logistics and IT. Your team is made up of experts who are shaping the IT industry in Portugal and around the world. We offer flexible working hours and the opportunity to work remotely. We value teamwork, continuous learning and diversity. Kuehne + Nagel offers you a tailor-made career with individual planning and team leaders who will support you in every way. On a personal level, we support you with a wide range of work-life balance options, supplementary health insurance and our EAP - Employee Assistant Program.
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