Healthcare Transformation Specialist

Há 7 dias


Lisboa, Lisboa, Portugal Uphill Health Tempo inteiro
About Uphill Health
At Uphill Health, we're revolutionizing the healthcare industry by developing innovative clinical pathways and care orchestration software. Our mission is to help healthcare providers and life sciences companies streamline their processes, eliminate inefficiencies, and improve patient outcomes.

We're not just another healthtech company; we have built a compliance-ready care orchestration solution that sets us apart. We're a team of innovators who push boundaries, take ownership, and strive for excellence. If you're passionate about making a real impact, growing alongside like-minded colleagues, and tackling meaningful challenges, you might be a great fit for our team.

Your Role: As a Customer Success Manager at Uphill Health, you'll be the champion of our customers' journey. You'll ensure they maximize the value of our solutions, driving adoption, satisfaction, and growth. If you're a proactive problem-solver with a passion for healthcare innovation, we'd love to hear from you.

Main Responsibilities:
  • Customer Onboarding & Training: Lead onboarding sessions to set customers up for success from day one.
  • Customer Relationship Management: Build strong relationships with key stakeholders, ensuring seamless communication and support.
  • Customer Success Strategy & Growth: Monitor customer health metrics and usage patterns to proactively address issues, identify upsell and cross-sell opportunities, and drive growth and expansion.

Requirements: Proven experience as a Customer Success Manager or similar role in SaaS or healthcare technology, excellent communication and interpersonal skills, and a strong understanding of customer success metrics and strategies.

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