Global Business Services Auditor
Há 5 dias
We are currently seeking a highly skilled Desktop Auditor Warranty professional to work closely with a leading German automotive company, Randstad Portugal.
The company is a part of a strong international team and a leading player in the commercial vehicle manufacturing and transport solutions sector. They are committed to innovation, operational excellence, and shaping the future of mobility.
The Global Business Services (GBS) unit focuses on optimizing and streamlining end-to-end business processes across finance, human resources, sales support, and procurement. With delivery centers spanning multiple locations worldwide, they prioritize quality, efficiency, and continuous improvement for seamless service delivery.
This is an exciting opportunity to join a forward-thinking team that drives impactful change and supports a dynamic operational environment.
The main responsibilities of this role include:
- Designing and executing desktop audits based on suitable KPIs to identify potential deviation topics in warranty process handling, based on upstream analysis results.
- Developing, evaluating, and implementing conspicuous warranty applications on the respective test topic, being jointly responsible for this process.
- Preparing and documenting test results transparently, precisely, and comprehensively, handling mainly written communication to the worldwide audit objects until the audit is completed.
- Regularly analyzing desktop audit results and incorporating their findings into the continuous improvement process of upstream application review processes and models.
- Serving as the primary point of contact for clients and central warranty process management, as well as those responsible in country organizations, regarding desktop audit results.
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