**Albanian Customer Liaison Specialist**
3 semanas atrás
At KultureTalent - Global Talent, we are committed to delivering exceptional customer service to our Albanian-speaking clientele. As an Albanian Customer Liaison Specialist, you will play a crucial role in ensuring a high level of customer satisfaction by understanding and meeting customer needs promptly and professionally. Your excellent communication and interpersonal skills will enable you to effectively address inquiries and provide support via phone, email, and chat. To excel in this role, you will require fluency in spoken and written Albanian, as well as strong problem-solving skills to resolve customer issues. You will be responsible for maintaining accurate and detailed records of customer interactions in our customer relationship management (CRM) system. As a key member of our dynamic team in Lisbon, Portugal, you will contribute to a positive team environment and share insights to enhance overall customer support quality. Our relocation package will support your smooth transition to Lisbon, and we prioritize candidates based in Portugal for immediate start.**
**Responsibilities:**
- Communicate effectively with Albanian-speaking customers to address inquiries and provide support.
- Ensure customer satisfaction by understanding and meeting customer needs.
- Resolve customer issues using problem-solving skills and collaboration with internal teams.
- Maintain accurate and detailed records of customer interactions in the CRM system.
**Requirements:**
- Fluency in spoken and written Albanian.
- Strong communication and interpersonal skills.
- Customer-focused approach.
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