Technical Network Support Specialist

Há 4 dias


Santa Maria da Feira, Portugal TN Portugal Tempo inteiro

**About Us**

Jolera offers next-generation managed services to MSPs and IT solution providers, enabling them to deliver world-class experiences for their clients. With over 20 years of experience servicing businesses worldwide, we provide award-winning solutions tailored to each client's needs.

We have helped transform hundreds of MSPs and solution providers worldwide by providing an elevated managed service experience with our collection of tenured experts. At Jolera, we treat each MSP partner with specialized care and uniquely organize our products for their individual business needs.

**Job Description**

The Bilingual Senior Systems Support Professional plays a key role in delivering best-in-class resolutions for our customers and their employees/members. This role requires confident and appropriate communication skills, both verbal and electronically, as well as the ability to judge priorities and multitask to ensure all customers receive consistent assistance and customer service.

The incumbent will focus on troubleshooting, configuring, and managing network devices already in production. Key responsibilities include ensuring all assigned requests are responded to and dealt with according to Jolera and customer standards, providing support for deployed network devices, and escalating tickets to appropriate Enterprise Architects or Customer internal resources based on Jolera and client processes.

**Requirements**

To be successful in this role, candidates must possess a Post-Secondary degree or diploma, 5+ years of working in a support services environment, and proficiency in English and Deutsche (mandatory). Demonstrated strong working knowledge of networking technologies and business applications is also essential. Additionally, the ideal candidate will have experience working within a team environment on assigned tickets related to networking issues and providing escalation support to the operations team in support of daily operations.

Key Technologies:

  • Barracuda Firewalls and Barracuda Control Center
  • Cisco/Meraki Switch and Access Points
  • Office365 and Active Directory
  • NPS and LDAP

Nice to Have Skills:

  • Barracuda Backup & Email Security
  • Veeam Backup


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