Onboarding Expert
3 semanas atrás
Unlock the Power of Onboarding
As a Customer Onboarding Specialist at Passion.io, you will be responsible for delivering a seamless and engaging onboarding experience for our creators. Your mission is to understand their unique needs and guide them through the initial stages of their journey with our platform.
Key Responsibilities
Conduct calls to ensure our creators are successfully onboarded and familiar with the platform.
Handle support queries via email and assist creators with additional tasks, such as creating training materials and explainer videos.
Build strong relationships with creators, ensuring high engagement and loyalty.
Collect and share feedback to improve our products and services.
Requirements
1-2 years of experience in a customer-facing role within a SaaS environment, with hands-on experience in onboarding and supporting customers.
Problem-solving skills, comfortable with ambiguity, and able to brainstorm new ideas and processes.
Basic knowledge of SaaS technologies, digital marketing, and scaling online presence strategies.
Empathy and customer-first mentality, with the ability to build customer loyalty.
What We Offer
A steep learning curve with career coaching, training sessions, and opportunities to attend conferences and courses.
A flexible and results-driven environment where your opinion is highly valued.
Work from anywhere with full flexibility, and enjoy annual international gatherings in amazing locations.
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