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Customer Service Expert

1 semana atrás

Lisboa, Lisboa, Portugal BluSelection Tempo inteiro

We are looking for a Customer Service Expert (Medical Devices) to join our team in Lisbon. This role offers the opportunity to work with a medical device company that wants to make a positive impact on people's lives.

About the Role

This is a full-time position on rotating shifts (depending on the project). The successful candidate will be responsible for responding to inbound calls and customer inquiries regarding products, requesting and collecting updated documentation required by the customer's payer, completing order entry, and coordinating product shipment to customers.

Key Responsibilities
  • Respond to inbound calls and customer inquiries regarding products.
  • Request and collect updated documentation required by the customer's payer.
  • Complete order entry and coordinate product shipment to customers.
  • Resolve customer issues in a timely and empathetic manner.
Requirements
  • A native level of Dutch and at least a B2 level of English.
  • Knowledge of the value and impact that a good customer experience can create.
  • Being an attentive listener, comfortable and skillful at communicating with people.
  • Having a drive for excellence and professionalism.
  • Being a real team player and committed to your work.
  • Excitement about intercultural communication and the expatriate lifestyle.
  • Living in or willing to relocate to Lisbon for an international career and life experience.
  • Having a valid Portuguese work permit.
What We Offer
  • A competitive salary including free accommodation (shared flat, all bills included).
  • Intensive training for new employees.
  • Relocation package for international candidates including reimbursement of initial flight expenses after 3 months, help in paperwork, opening bank account, etc., private health insurance, free Portuguese lessons, cooking classes, sports activities and social events organized by the company.
  • Portuguese public holidays and 22 days of paid holidays.