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Product Support Expert
2 semanas atrás
We're looking for an experienced Product Support Expert to join our team at GrabJobs.
Job Overview:This role is perfect for a driven individual with a passion for online marketing and technology. You will be responsible for delivering high-quality service and managing critical programs, working closely with internal sales and services teams to provide cohesive support for clients.
Key Responsibilities:Client Communication: Engage with clients via phone, email, chat, and video conference to ensure smooth implementation of web-based products.
Product Implementation: Verify and implement products with clients, ensuring their needs are met and exceeded.
Client Training: Provide expert guidance and training to clients on how to efficiently use the products.
Exceptional Service Delivery: Maintain the highest standards of customer service, ensuring that clients receive timely, professional support.
Collaboration: Work closely with internal sales and services teams to provide cohesive support for clients.
