Senior Customer Support Representative

Há 5 dias


Lisboa, Lisboa, Portugal Arche Consulting Sp. Z O.O. Tempo inteiro

Arche Consulting Sp. Z O.O. offers an exciting opportunity for a Senior Customer Support Representative - German Language to join our team. In this role, you will be part of a culturally diverse and dynamic team that provides exceptional support to clients worldwide.

Your primary responsibility will be to lead global projects for large-scale companies in the software, internet marketing, internet platforms, and devices sectors. Key tasks include:

Collaborating with clients to devise and implement effective monetization strategies.

Ensuring that all support activities are aligned with the latest client policies and guidelines.

Providing expert assistance with account setup and settings, including troubleshooting Content ID and rights management issues.

Offering guidance on policies, safety, and copyright rules, including ads and content guidelines.

Resolving technical issues, such as video playback errors, upload problems, account bugs, and membership issues.

To excel in this position, you should possess:

Previous experience in customer support, preferably in a Contact Center environment.

Fluency in German language (B2-C1) and strong English skills (B2).

A willingness to work from our office.

A customer-centric mindset with a passion for helping others.



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