Senior Technical Lead
1 dia atrás
We are seeking a Senior Technical Lead to join our Customer Service & Support (CSS) organization. As a key member of the Digital Transformation Platform (DTP) group, you will lead a team of Support Engineers with deep product knowledge to resolve customer technical issues.
About the RoleThis is an exciting opportunity to accelerate your career growth and hone your customer relationship management skills. You will develop deep technology industry knowledge and become adept at building and leading diverse teams. This role offers flexibility, with the option to work up to 50% from home.
Key Responsibilities- Manage the customer relationship from a support standpoint and enable your team to deliver a great customer experience.
- Drive Microsoft Product Improvement by leveraging your technical expertise and understanding of customer needs.
- Cultivate strong relationships with cross-functional teams, including sales, marketing, and product development.
- 7+ years of operational excellence, delivery management, account management, sales, or vendor management experience OR a Bachelor's Degree in Computer Science, Information Technology (IT), or related field.
- 3+ years of experience managing people in a global organization.
- Strong customer service, communication, and interpersonal skills.
- Ability to set and communicate team and individual goals and communicate strategy, tactics, and behaviors required to achieve those goals.
- Flexibility and ability to adapt to ambiguous and changing situations.
- Ability to manage high-pressure situations.
English Language: fluent in reading, writing, and speaking.
BenefitsAs a Microsoft employee, you will enjoy a range of benefits, including:
- A competitive salary of $140,000 - $180,000 per year, depending on location and experience.
- A comprehensive benefits package, including medical, dental, and vision insurance.
- A 401(k) matching program and other retirement savings options.
- Opportunities for professional growth and development, including training and education programs.
- A dynamic and inclusive work environment that values diversity, equity, and inclusion.
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