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Auditing and Quality Control Professional
2 semanas atrás
Job Summary
Tn Portugal is seeking an experienced Norwegian Quality Analyst to join our team in Lisbon. This role requires a detail-oriented professional who can ensure the quality of our digital content and provide exceptional customer experiences.
Main Responsibilities
- Work closely with Quality Assurance Leaders to identify and prioritize issues impacting decision accuracy.
- Communicate effectively with local teams on new Content Policies and their impact on current work.
- Develop and deliver high-quality training programs for auditors on new and changing Content Policies.
- Analyze decision accuracy and provide recommendations for improvement.
- Investigate inaccurate decisions to determine root causes and implement corrective actions.
- Mentor colleagues on the use of quality tools and systems.
- Contribute to the development of process documentation and gather feedback on quality tool functionality.
Essential Requirements
- Fluent in English and Norwegian, with a strong focus on communication skills.
- At least one year of experience in a Quality Analyst role, preferably in a BPO environment.
- Excellent analytical and problem-solving skills.
- Able to work independently and collaboratively within a team-oriented environment.
- Proficient in using quality tools and systems.
Why Join Us
- A competitive salary and benefits package.
- The opportunity to work with a rapidly expanding global organization.
- Professional development opportunities.
- A collaborative and dynamic work environment.
- Relocation assistance for candidates moving from abroad.
