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Senior Network Solutions Architect
2 meses atrás
At Colt Technology Services Group Ltd., we are seeking a skilled Senior Network Solutions Architect to join our team. This is a full-time position with an estimated salary of $120,000 per year.
About the RoleWe are looking for a highly experienced network engineer who can provide 24/7 first and second-level technical support to customers globally. The successful candidate will work within a team of highly experienced customer-supporting engineers, with full responsibility for resolving customer faults and problems occurring on our Packet and SDN products and services.
Key Responsibilities- Proactively monitor, troubleshoot, diagnose, and resolve faults across a pan-European MPLS infrastructure and a range of IP services according to product SLAs, up to third-level support.
- Participate in a 24/7 shift pattern.
- Have full knowledge of customers' bespoke networks and services.
- Provide a professional interface to customers, acting as a single point of contact for all their issues.
- Build and maintain working relationships with key interconnect partners and vendors.
- Manage and coordinate tasks assigned to other teams, such as Field Maintenance or Technical Assistance Centre.
The ideal candidate will have direct experience in Layer 1-2-3 services and technologies, including:
- Understanding of IP fundamentals and various protocols, including BGP, EIGRP, OSPF, ISIS.
- Working experience with implementing, diagnosing, and troubleshooting IP access, MPLS, and VPN solutions across a pan-European network.
- Understanding the provisioning and maintaining of IP, Ethernet, and Optical services across backbone networks.
- Knowledge of LAN (Ethernet) based products.
- Experience of UNIX-based applications and trouble-shooting tools such as Telnet, FTP, TFTP, Traceroute.
- Experience of one or more of the following network management and support systems: Netcool, SMARTS, CiscoWorks, InfoVista, TACACS, Vendor Specific Element Managers.
- Experience in working with global providers, NOC, and Field operators for technical issues.
The following skills are desirable but not essential:
- Knowledge or experience with interfacing into Optical and Ethernet-based Networks would be advantageous.
- A logical approach to fault finding and troubleshooting.
- Ability to control and co-ordinate complex technical situations in a calm and professional manner.
- Excellent customer-facing skills, dealing with specialist requests regarding Overall Solutions and not limited to a single Technology.
- Customer-focused and able to communicate effectively with all required parties, including internal/external network partners and customers.
- Fluent in Spanish.
- Formal IT qualification such as CCNP, CCSP, CCNA, CompTIA Network+ etc.
