Data Insights Manager
Há 4 dias
Bloq.it is a leading provider of smart locker solutions, revolutionizing online deliveries with sustainable and cost-effective innovations.
We're rapidly expanding, boasting 1000% year-over-year growth for three consecutive years. As one of the fastest-growing Smart Locker companies globally and a top scale-up in Europe, we seek an experienced Business Intelligence Manager to spearhead data-driven initiatives within our innovative team.
About the Role- Collect, create, and report data to inform Support org decision-making;
- Identify inefficiencies and lead projects to streamline ticket handling, escalations, and core workflows;
- Oversee support tool selection, configuration, and integration (ticketing systems, CRMs, etc.);
- Manage a small team focused on data & analytics and tooling specialist alignment.
- Prior experience in BI, analytics, or operations research, with a proven track record of using insights for process enhancements;
- Skilled at coordinating cross-functional improvements and measuring their impact;
- Comfortable discussing and guiding tool integrations, system configurations, or basic automations;
- History of managing small teams, setting strategic goals, and delivering results;
- Fluency in English and Portuguese (written and spoken).
- The opportunity to join our Ops - Support team and contribute to leveraging data-driven insights to optimize support operations, enhance efficiency, and drive continuous improvement;
- A dynamic work environment with a culture of innovation, collaboration, and continuous learning;
- Competitive salary and benefits package, including performance-based bonus and health insurance;
- Flexible work conditions, including remote-friendly policy and flexible schedule for work-life balance;
- Regular meetings at our HQ Office in Lisbon, allowing you to connect with the team and immerse yourself in our company culture.
As a passionate Business Intelligence Manager ready to shape the future of smart locker solutions, Bloq.it offers a platform for professional growth and contribution to innovative solutions.
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