Incident and Problem Process Owner: Global IT Service Management Professional

Há 4 dias


Porto, Porto, Portugal GKN Automotive Tempo inteiro

GKN Automotive, a leader in conventional, all-wheel, and electrified drive systems and solutions, seeks a skilled Incident and Problem Process Owner to join its IT Service Management Team.

About the Role

This critical position involves designing, implementing, managing, and maintaining the Global Incident and Problem processes across all IT-related functions. As the focal point for incidents across the organization, you will work closely with key stakeholders to ensure common understanding and working practices are adhered to.

The ideal candidate will possess demonstrable industry experience in defining, implementing, and managing incidents and acting as an Incident Manager in a complex organization undergoing significant change. Strong communication and engagement skills across a diverse global organization are essential.

Key Responsibilities
  • Process Design and Implementation: Utilize ITIL as a framework to design and implement processes that develop the Global Incident and Problem Management initiatives.
  • Incident Management: Serve as the focal point for the life-cycle of all Incidents and significant Business interruptions, ensuring timely communication with stakeholders and returning the Business functions to normal levels within acceptable timeframes.
  • Problem Management: Analyze, root-cause-analysis, and life-cycle of problems, conducting problem reviews and documenting learned lessons.
Requirements
  • ITIL Certification (Required)
  • ITSM (Required)
  • Demonstrable industry experience in defining, implementing, and managing Incidents
  • Strong communication and engagement skills
Estimated Salary

$85,000 - $110,000 per year, depending on location and experience.


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