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Customer Service Representative
2 semanas atrás
Cross Border Talents is a leading company providing innovative solutions in the website technical support industry. We are committed to delivering exceptional service to our clients, and we are seeking a skilled French-Speaking Customer Service Representative to join our team in Aveiro, Portugal.
Responsibilities- Provide top-tier customer service to French-speaking clients through various channels (phone, email, and live chat) in relation to website technical issues.
- Troubleshoot and resolve technical problems related to website performance, user accounts, and content management.
- Assist customers with technical guidance, such as helping them navigate website features, solve errors, and understand best practices.
- Fluency in French (Minimum C2 level required)
- Intermediate proficiency in English (B2 level or higher preferred)
- Previous customer service or technical support experience is an advantage but not essential
- Strong communication skills with the ability to explain technical concepts in simple terms
- Problem-solving mindset, with the ability to troubleshoot issues effectively and efficiently
- Health and Life Insurance: Comprehensive insurance coverage from day one
- Meal Allowance: Daily allowance to cover your meal costs during your shifts
- Transport Allowance: Monthly allowance to assist with transportation expenses
- Company-Provided Equipment: All necessary equipment (laptop, software tools, and access to systems) to perform your role